AI Platform~5 weeks

Catava AI Receptionist

An AI agent that runs your front desk — across every channel.

Next.jsPipecatSupabaseDeepgramOpenAITwilioTypeScript

Overview

Small businesses lose customers every time a call goes unanswered, a chat goes unread, or an email sits in the inbox. Our client envisioned a platform where any business — a cleaning company, a clinic, a vacation rental — could deploy an AI receptionist in minutes. Not just a voice bot, but a full business agent that handles phone calls, web chat, email, and WhatsApp, books appointments, takes orders, and answers questions from the business's own knowledge base.

The Challenge

Building an AI receptionist that sounds natural on a phone call is hard enough. Building one that also handles chat, email, and WhatsApp — while managing bookings, processing orders, and answering from a custom knowledge base — is a completely different problem. The platform needed to onboard new businesses in minutes (not days), let non-technical owners configure their AI agent's personality and knowledge, and integrate with the tools businesses already use: Google Calendar, Calendly, Twilio, and payment processors.

The Solution

We built Catava — a full-stack AI receptionist platform with a 4-step setup wizard that gets businesses live in under 10 minutes. Business owners describe what they do, and the platform auto-generates a service catalog, configures an AI agent, and activates it across multiple channels. The AI uses Deepgram for speech recognition, GPT-4o for conversation, and Cartesia for natural-sounding voice. A real-time admin dashboard tracks every interaction across phone, web voice, chat, email, and WhatsApp. The agent books appointments with Google Calendar and Calendly sync, processes orders with payment integration, and answers questions from uploaded documents using semantic search.

The Results

The platform launched with a cleaning company as the first customer, handling voice calls and chat from day one. The setup wizard reduced onboarding from days of configuration to under 10 minutes. The multi-channel approach meant customers could reach the business however they preferred — phone, chat, or email — and get the same informed, helpful response every time. Business owners reported spending significantly less time on routine inquiries, with the AI handling booking, ordering, and FAQ responses autonomously.

Key Features