BookingOps

The marketplace had three distinct user groups — platform admins, service providers, and customers — each with different needs and workflows. Admins needed oversight and control. Providers needed to manage their availability and track their bookings. Customers wanted a fast, simple booking experience on their phones. Coordinating all of this through separate tools meant double-bookings were common, provider onboarding was slow, and the admin team spent more time firefighting than growing the business.

We built a unified operations platform with purpose-built interfaces for each user type. Admins get a comprehensive dashboard to manage providers, customers, and platform settings in one place. Service providers have their own web portal to set availability, manage services, and track upcoming bookings. Customers use a mobile app to browse, book, and manage their appointments with offline support for unreliable connections. All three surfaces stay synchronized in real time — when a provider blocks a time slot, it's instantly reflected everywhere.

The platform launched with 50+ service providers onboarded in the first wave. Double-booking incidents dropped to zero thanks to real-time synchronization. The admin team now manages all operations from a single dashboard, eliminating the need for multiple disconnected tools. Provider onboarding time was cut significantly, enabling faster marketplace growth.